What We Do:
Create and maintain employee and student network, email VOIP (voice over internet protocol), user folders and helpdesk accounts.
Install and maintain technology in the schools (servers, computers, printers, labs, projectors, interactive boards, thin client, slate and clicker technologies, software, etc).
Troubleshoot, repair and replace items as necessary.
Build and maintain computer images and software distribution packages to be used throughout the school.
13 field technicians and 1 helpdesk technician.
Approximately 8700 trouble tickets are processed each year through our Helpdesk database and the technician is the first line of support for all technology needs in the schools.
Online Toubleshooting Help
A useful list of troubleshooting tips that cover a wide varity of technical tasks including Hardware, Software, and Office 2010 issues to help you be more effective with the tools we have provided.
If you have any technical issue that needs the attention of a technician, it is required to submit a Helpdesk Ticket for technical support using our
Blocked Website Access Request
If you need access to a website that is blocked by the firewall, fill out the below form. You will be asked to login with your email address and password. Once you have submitted the request allow 24-72 hours for the request to be approved by Sonicwall.
*** NEW PROCESS ***As we continue to improve the process for ordering Warehouse Technology Items, you are no longer required to complete this form. You may now enter your order directly in the warehouse for all 705 (technology supply items) and 709 (technology equipment items). Let us know if you have any question or concerns.
Vender Technology Purchase Request
This form needs to be completed before making ANY technology purchase from a vendor. Once approved, the request will be returned to you to place the order.
Event Setup Tech Support
Do you need technical assistance for a session you are conducting? We will be glad to help get your training session setup. We can help you with any of your needs for that session. It is required to submit this form two weeks before the training session you will be being conducted so we can make sure you have everything you need.
iPad Apps & Licensing Information
This page has information on HCBOE approved apps for iPads, iPhones and iTouch devices. There is also a request form to request purchases of apps using the Apple Volume License Program.
Free Software for Students & Parents
This page contans links to software (Word Processing, Anti-Virus) that is free and can be used at home on a personal computer.
Technical Support Staff
Administrator of Technical Support