Technical Support

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Technology Tips!
A useful list of documents that cover a wide varity of technical tasks to help you be more effective with the tools we have provided.

Technology Purchase Order Request

Create and maintain employee and student network, email VOIP (voice over internet protocol), user folders and helpdesk accounts.

Install and maintain technology in the schools (servers, computers, printers, labs, projectors, interactive boards, thin client, slate and clicker technologies, software, etc).

Troubleshoot, repair and replace items as necessary.

Build and maintain computer images and software distribution packages to be used throughout the school.

14 field technicians service 3 – 4 locations each, thus maintaining approximately 800 – 900 computers.

Approximately 8700 trouble tickets are processed each year through our DNA Helpdesk database and the technician is the first line of support for all technology needs in the schools.

Sharon Lunceford
Director of Information Technology

Technical Support Staff

Melva Sullivent
Administrator of Technical Support

Jamie Ambler
KCES, MSES and Perry Primary Technician

Frank Bennett
DPES, Elberta, HMS and MAES Technician

Scott Cumbie
DPPS, HCHS and Warehouse Technician

Marcus Davis
NHS and WES Technician

Matt Defore
CES, ESES, NES and RES Technician

Kris Gibson
FMMS, Houston County Career Center and WRMS Technician

Chris Gittens
NMS, SHES and TMS Technician

Ricky Jones
PHS, PMS, TES and Perry Village Technician

Brandon Sapp
Houston County Crossroads, WRHS and Maintenance Technician

Quinton Smith
LES, LWES, MES and PSES Technician

Susan Smith
LJES, LJPS, PWES and QRES Technician

John Stokes
HES and VHS Technician

Charlene Thigpen
BES, BMS and MCMS Technician

Debra Thomas
Technology Helpdesk

High Schools

Middle Schools

Elementary Schools